Last Updated: December 2024

Welcome to Supplementssheko

At Supplementssheko, we are dedicated to supporting your intimate wellness journey with premium products and exceptional care. These Terms and Conditions outline the agreement between you and Supplementssheko regarding your use of our website and purchase of our products. By accessing our site and making purchases, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Understanding Our Customers

Supplementssheko serves individuals seeking high-quality intimate wellness products, including pelvic floor trainers, massage equipment, supplements, and thermal therapy products. Our customers value discretion, quality, and comprehensive support throughout their wellness journey.

User Responsibilities

  • Provide accurate and complete information during account creation and checkout
  • Maintain the confidentiality of your account credentials
  • Use products only as intended and according to provided instructions
  • Comply with all applicable local laws regarding product usage
  • Verify product suitability for your specific needs before purchase

2. Products and Services Description

Product Categories

  • Intimate Wellness Devices: Vaginal probes, anal probes, pelvic floor trainers
  • Therapy Equipment: Electrodes, massage pistols, Shiatsu massagers
  • Wellness Accessories: Kinesiology tapes, moor cushions, heat bottles
  • Nutritional Supplements: Shakes and dietary supplements
  • Special Collections: Travel sets, gift packages, advantage packages

Important Product Usage Notes

Due to the intimate nature of many products, certain items have specific usage guidelines and return restrictions. Please review product descriptions carefully and consult healthcare professionals if you have medical conditions or concerns.

3. Order and Payment Terms

Order Process

  • Orders are processed within 1-2 business days after payment confirmation
  • Weekend and holiday orders are processed the next business day
  • Order confirmation does not guarantee product availability
  • We reserve the right to cancel orders for out-of-stock items

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Shipping Information

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days)
  • We ship globally excluding Asia and some remote areas
  • International customers are responsible for customs duties and taxes

4. Returns and Refunds Policy

Return Eligibility

  • Returns accepted within 15 days of receipt date
  • Items must be in original, unopened condition with seals intact
  • Original packaging must be undamaged and complete
  • Valid proof of purchase required

Non-Returnable Products

For hygiene and safety reasons, the following cannot be returned unless defective:

  • Vaginal Probes (Vaginalsonden)
  • Electrodes (Elektroden)
  • Anal Probes (Analsonden)
  • Pelvic Floor Trainers (Beckenbodentrainer)
  • Opened supplements and shakes
  • Used massage equipment

Refund Processing

  • Refunds processed within 5-7 business days after return inspection
  • Original shipping fees are non-refundable
  • Return shipping costs are customer’s responsibility unless due to our error

5. Intellectual Property Rights

Website Content

All content on Supplementssheko.com, including text, graphics, logos, images, and product descriptions, is the property of Supplementssheko and protected by international copyright laws.

User-Generated Content

By submitting reviews, comments, or other content, you grant us a non-exclusive, royalty-free license to use, modify, and display such content for promotional and operational purposes.

Prohibited Uses

  • Unauthorized copying or distribution of website content
  • Commercial use of product images or descriptions
  • Reverse engineering of our website or systems
  • Data mining or extraction without permission

6. Liability Limitations

Product Usage

Supplementssheko provides products for wellness and personal care. Users are responsible for:

  • Reading and following all product instructions
  • Consulting healthcare professionals for medical conditions
  • Using products only as intended
  • Discontinuing use if discomfort occurs

Website Usage

Supplementssheko is not liable for:

  • Temporary website unavailability
  • Minor inaccuracies in product descriptions
  • Third-party actions beyond our control
  • Indirect damages resulting from product use

Maximum Liability

Our maximum liability to you for any claim related to our products or services shall not exceed the purchase price of the products in question.

7. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Our Privacy Policy details how we collect, use, and safeguard your data.

Data Collection

  • Order and payment information
  • Shipping and contact details
  • Product preferences and purchase history
  • Website usage statistics

Data Usage

  • Order processing and fulfillment
  • Customer service and support
  • Product recommendations and improvements
  • Legal compliance and fraud prevention

8. Governing Law and Dispute Resolution

Applicable Law

These Terms and Conditions are governed by the laws of the United States, specifically the state of Oregon where our company is registered.

Dispute Resolution Process

  • Contact customer service for initial resolution attempts
  • Mediation as a preferred method for dispute resolution
  • Legal proceedings in Portland, Oregon courts if necessary

9. Policy Updates and Modifications

We reserve the right to update these Terms and Conditions to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated through:

  • Website notifications
  • Email announcements to registered users
  • Updated “Last Updated” date on this page

Continued use of our website and services after changes constitutes acceptance of the modified terms.

10. Contact Information

Supplementssheko Customer Support

Email: [email protected]

Response Time: 24-48 hours

Company Address: 3159 Kincheloe Road, Portland, US 97205

We’re here to support your wellness journey and ensure complete satisfaction with every interaction. Your trust in Supplementssheko is deeply valued, and we’re committed to maintaining that trust through transparent policies and exceptional service.

Thank you for choosing Supplementssheko as your partner in intimate wellness. We appreciate the opportunity to serve you and support your personal wellness journey.