Last Updated: December 2024
Your Wellness Journey Matters to Us
At Supplementssheko, we understand that your wellness journey is deeply personal and important. We’re committed to supporting you with high-quality intimate wellness products and exceptional service. Our shipping and returns policies are designed to ensure your complete satisfaction while maintaining the highest standards of hygiene and safety for all our valued customers.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after shipment | EMS |
Returns & Exchanges Policy
Return Eligibility
We accept returns and exchanges within 15 days of your receipt date for most products. To be eligible:
- Items must be in original, unopened condition with all seals intact
- Original packaging must be undamaged and complete
- All tags and protective covers must be in place
- A valid proof of purchase is required
Non-Returnable Products
Due to hygiene and safety considerations, the following products cannot be returned or exchanged unless defective:
- Vaginalsonden (Vaginal Probes) – For intimate hygiene reasons
- Elektroden (Electrodes) – Due to direct skin contact
- Analsonden (Anal Probes) – For hygiene and safety reasons
- Beckenbodentrainer (Pelvic Floor Trainers) – Due to intimate use nature
- Opened supplements and shakes
- Used massage equipment
Exceptions are made for products that arrive defective or damaged – please contact us immediately if this occurs.
Return Process Step by Step
Step 1: Submit Return Request
Contact our customer support team within 15 days of receiving your order. Use the following template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Supplementssheko Customer Support,
I would like to request a [return/exchange] for my recent order.
Order Details:
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution: [Refund/Exchange for (specific product)]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Receive Authorization
Within 24-48 hours, our support team will:
- Review your request
- Verify eligibility
- Provide return authorization and instructions
- Send you a return shipping label if applicable
Step 3: Package and Ship
Once authorized:
- Securely package the item(s) in original packaging
- Include all original accessories and documentation
- Place the return authorization form inside the package
- Use the provided shipping label or ship to our return address
Step 4: Processing and Resolution
Once we receive your return:
- We will inspect the items within 3-5 business days
- Process your refund or exchange
- Send confirmation email with resolution details
Refund Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you receive your refund depends on your payment method:
| Payment Method | Refund Processing Time |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days to appear on your statement |
| PayPal | 3-5 business days to reflect in your PayPal account |
Deductions
Please note:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to our error or defective product
- Restocking fees may apply for bulk orders or special circumstances
Exchange Process
For eligible exchanges:
- Follow the same return process outlined above
- Clearly indicate your desired exchange product
- We will ship the replacement product once we receive your return
- Price differences will be refunded or charged accordingly
International Returns
As we serve customers globally (excluding Asia and some remote areas):
- International customers are responsible for return shipping costs
- Customs duties and taxes for returned items are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Defective or Damaged Products
If you receive a defective or damaged product:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We will arrange for a replacement or refund at no additional cost
- Return shipping for defective items is always free
Need Help With Your Return?
Our dedicated customer support team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: 24-48 hours
Company Address: 3159 Kincheloe Road, Portland, US 97205
Your Satisfaction is Our Priority
At Supplementssheko, we’re committed to supporting your wellness journey with high-quality products and exceptional customer service. We understand that finding the right wellness products is personal, and we’re here to ensure your complete satisfaction with every purchase.
Thank you for trusting us with your intimate wellness needs.