Last Updated: December 2024

At Supplementssheko, we understand that your wellness journey is personal and important. While we strive to provide the highest quality products for your intimate wellness needs, we also want to ensure you’re completely satisfied with your purchase. Our returns policy reflects our commitment to your satisfaction while maintaining hygiene and safety standards for all our customers.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt date for most products. To be eligible for a return or exchange:

  • Items must be in original, unopened condition with all seals intact
  • Original packaging must be undamaged and complete
  • All tags and protective covers must be in place
  • A valid proof of purchase is required

Non-Returnable Products

Due to hygiene and safety considerations, the following product categories cannot be returned or exchanged unless defective:

  • Vaginalsonden (Vaginal Probes) – For intimate hygiene reasons
  • Elektroden (Electrodes) – Due to direct skin contact
  • Analsonden (Anal Probes) – For hygiene and safety reasons
  • Beckenbodentrainer (Pelvic Floor Trainers) – Due to intimate use nature
  • Opened supplements and shakes
  • Used massage equipment

Exceptions may be made for products that arrive defective or damaged – please contact us immediately if this occurs.

Return Process Step by Step

Step 1: Submit Return Request

Contact our customer support team within 15 days of receiving your order. Use the template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Supplementssheko Customer Support,

I would like to request a [return/exchange] for my recent order.

Order Details:

Order Number: [Your Order Number]

Order Date: [Order Date]

Product(s) to Return: [Product Name(s) and Quantity]

Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]

Preferred Resolution: [Refund/Exchange for (specific product)]

Contact Information:

Full Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,

[Your Name]

Step 2: Receive Authorization

Within 24-48 hours, our support team will:

  • Review your request
  • Verify eligibility
  • Provide return authorization and instructions
  • Send you a return shipping label if applicable

Step 3: Package and Ship

Once authorized:

  • Securely package the item(s) in original packaging
  • Include all original accessories and documentation
  • Place the return authorization form inside the package
  • Use the provided shipping label or ship to our return address

Step 4: Processing and Resolution

Once we receive your return:

  • We will inspect the items within 3-5 business days
  • Process your refund or exchange
  • Send confirmation email with resolution details

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you receive your refund depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your PayPal account

Deductions

Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error or defective product
  • Restocking fees may apply for bulk orders or special circumstances

Exchange Process

For eligible exchanges:

  • Follow the same return process outlined above
  • Clearly indicate your desired exchange product
  • We will ship the replacement product once we receive your return
  • Price differences will be refunded or charged accordingly

International Returns

As we serve customers globally (excluding Asia and some remote areas):

  • International customers are responsible for return shipping costs
  • Customs duties and taxes for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We will arrange for a replacement or refund at no additional cost
  • Return shipping for defective items is always free

Need Help With Your Return?

Our dedicated customer support team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Response Time: 24-48 hours

Company Address: 3159 Kincheloe Road, Portland, US 97205

Your Wellness Journey Matters to Us

At Supplementssheko, we’re committed to supporting your wellness journey with high-quality products and exceptional customer service. We understand that finding the right wellness products is personal, and we’re here to ensure your complete satisfaction with every purchase.