Privacy Policy

Introduction

Welcome to Supplementssheko, your trusted partner in women’s wellness and health products. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website supplementssheko.com and make purchases from our wellness product collection.

At Supplementssheko, we understand that privacy is particularly important when purchasing intimate wellness products like vaginal probes, pelvic floor trainers, and other personal health items. We treat all your data with the utmost care and confidentiality.

Information We Collect

Personal Information

• Contact Details: Name, email address, phone number
• Shipping Information: Delivery address, shipping preferences
• Billing Information: Payment details processed securely through our payment partners (PayPal, credit/debit card processors)
• Account Information: Username, password (encrypted), purchase history
• Communication Data: Messages, inquiries, and feedback sent to our customer support

Technical Information

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, products viewed, time spent on site, click patterns
• Location Data: General geographic location for shipping and compliance purposes

Health and Wellness Preferences

• Product preferences and interests in specific wellness categories
• Purchase history of supplements, massage equipment, and other wellness products
• Communication preferences for wellness-related content

How We Use Your Information

Order Processing and Fulfillment

• Process your purchases of wellness products and supplements
• Arrange shipping for your orders, including international delivery
• Provide order confirmations and tracking information
• Manage returns and exchanges

Customer Service and Support

• Respond to your inquiries about our wellness products
• Provide personalized recommendations for pelvic floor trainers, massage devices, and supplements
• Assist with technical support for electronic wellness devices
• Handle payment-related questions and issues

Personalization and Improvement

• Recommend products based on your wellness interests and purchase history
• Improve our website layout and product presentation
• Develop new wellness products that meet our customers’ needs
• Customize content to match your language and regional preferences

Marketing and Communications

• Send information about new wellness products and special offers (with your consent)
• Notify you about restocks of popular items like bestsellers and travel sets
• Share wellness tips and educational content relevant to our products

Security and Compliance

• Protect against fraud and unauthorized transactions
• Comply with legal obligations and regulatory requirements
• Maintain the security and integrity of our systems

Data Sharing and Disclosure

Service Providers

We share your information with trusted third-party service providers who assist us in operating our website and serving our global customer base:

• Payment Processors: PayPal, credit card companies for secure payment processing
• Shipping Partners: Logistics companies for international delivery (excluding certain Asian and remote areas)
• IT Service Providers: Companies that host our website and provide technical support
• Marketing Platforms: Tools that help us communicate with you (with appropriate consents)

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or governmental requests
• Protect our rights, privacy, safety, or property
• Enforce our terms and conditions
• Prevent fraud or other illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity, subject to the same privacy commitments.

We do not sell your personal information to third parties for their marketing purposes.

International Data Transfers

As we serve customers globally (with exceptions in Asia and some remote areas), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with international partners
• Compliance with international data protection standards

Data Storage and Security

Storage Duration

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Meet our legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Maintain appropriate business records

Security Measures

We implement comprehensive security measures to protect your sensitive information, particularly important given the personal nature of our wellness products:

• Advanced Encryption: SSL technology to protect data transmission
• Secure Payment Processing: We do not store complete payment details on our servers
• Access Controls: Limited access to personal information based on job requirements
• Regular Security Audits: Ongoing assessment of our security practices
• Fraud Protection: Monitoring systems to detect suspicious activities

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request a copy of your data in a portable format

Deletion and Restriction

• Request deletion of your personal information in certain circumstances
• Ask us to restrict processing of your data in specific situations
• Object to certain types of processing

Marketing Preferences

• Opt-out of marketing communications at any time
• Adjust your preferences for wellness product updates and promotions
• Choose how you want to receive communications from us

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days, in accordance with applicable laws.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better shopping experience for our wellness products.

How We Use Cookies

• Essential Cookies: Required for basic website functionality and secure checkout
• Performance Cookies: Help us understand how visitors use our site to improve our product offerings
• Functionality Cookies: Remember your preferences for wellness product categories and language settings
• Marketing Cookies: Show you relevant wellness products and offers (with your consent)

Your Cookie Choices

You can control cookies through your browser settings. However, disabling some cookies may affect your ability to use certain features of our website, particularly the shopping cart and checkout process.

Third-Party Tracking

We may use third-party services that employ tracking technologies to help us analyze website traffic and improve our wellness product recommendations. These services are bound by confidentiality obligations.

Children’s Privacy

Our wellness products and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to working with you to resolve any privacy concerns promptly and fairly. If you are not satisfied with our response, you may have the right to contact your local data protection authority.

Thank you for trusting Supplementssheko with your wellness journey. We are dedicated to protecting your privacy while providing you with high-quality wellness products and a secure shopping experience.