Welcome to Supplementssheko’s FAQ section! We’re dedicated to supporting your wellness journey with premium health products and exceptional service. Below you’ll find answers to the most common questions about our products, shipping, payments, and more.
🌿 Product Information
What types of wellness products do you offer?
We specialize in comprehensive wellness solutions including:
- Vaginal and anal probes for intimate health
- Pelvic floor trainers and electrodes
- Kinesiology tapes for muscle support
- Massage equipment and massage guns
- Moor cushions and heat therapy products
- Nutritional shakes and supplements
- Travel sets and special gift packages
Are your products suitable for beginners?
Yes! We offer products for all experience levels, from beginners to advanced users. Our Bestseller section features our most popular and user-friendly items, perfect for starting your wellness journey.
Do you offer products specifically for women?
Absolutely! Our “Women” category features products specifically designed for women’s health and wellness needs, including intimate wellness devices and specialized supplements.
🚚 Shipping & Delivery
Where do you ship?
We offer global delivery services to most countries worldwide. Please note that delivery to some Asian countries and remote areas may not be available due to logistical constraints.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping – via EMS for orders $50+ (15-25 business days after dispatch)
How long does order processing take?
We process orders within 1-2 business days. You’ll receive immediate order confirmation and shipping confirmation with tracking information once your order is dispatched.
Why is my delivery taking longer than expected?
Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. Some regions may experience additional delays.
💳 Payments & Orders
What payment methods do you accept?
We accept multiple international payment options: Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment processing systems to ensure your financial information is protected. We never store your complete payment details on our servers.
Can I modify or cancel my order?
Orders can only be modified or cancelled within the first 24 hours after placement. Please contact us immediately at [email protected] if you need to make changes.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 15 days from receipt of delivery. Products must be in original, unopened condition to qualify for returns.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate returns. We’ll guide you through the process and provide return instructions.
Do you offer refunds for shipping costs?
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
🌍 International Orders
Are there any restrictions for international orders?
Some countries may have restrictions on certain health and wellness products. It’s the customer’s responsibility to check their country’s import regulations before ordering.
Will I have to pay customs fees?
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These fees are not included in our product prices or shipping costs.
Do you provide international customer support?
Yes! Our customer support team is available to assist customers worldwide in English. We typically respond within 24-48 hours.
Need More Help?
Our dedicated customer support team is here to assist you with any additional questions or concerns:
Email: [email protected]
Store Address: 3159 Kincheloe Road, Portland, US 97205
Thank you for choosing Supplementssheko as your partner in health and wellness. We’re committed to making your journey toward balanced living as smooth and accessible as possible.